Privacy Policy
Last updated: April 21, 2026
Serenity Helper is built on trust. The information you share with us is used solely to deliver calm, personalised support — nothing else. This policy explains what we collect, why we collect it, and how we keep it safe.
1. What we collect
When you create an account and complete onboarding, we collect the details you provide directly. This includes your name, email address, and the preferences you share during setup — things like your support style, how you are feeling, and when you would like to receive messages. If you subscribe to a paid plan, your payment is processed securely by Paystack; we do not store your card details. We also collect basic usage data needed to keep the platform running smoothly.
- Name, email address, and account credentials
- Onboarding responses including support preferences, feelings, and optional context
- Subscription and billing records (no card data stored)
- Basic service activity such as login timestamps and message delivery status
2. How we use it
Everything we collect has a purpose. Your onboarding responses shape the tone, content, and timing of every support message you receive. Your email and account details allow us to reach you, manage your subscription, and respond when you need help. We do not sell your data, share it with advertisers, or use it to build profiles for third parties.
- Generating personalised weekly support messages via AI
- Delivering messages to your inbox at your chosen time
- Managing your account, subscription, and billing
- Improving the platform and diagnosing technical issues
3. How we protect it
We take reasonable and practical steps to protect your information. Data is stored on secure servers, access within our team is limited to what is necessary to run the service, and sensitive operations like payments are handled by trusted third-party processors. While no system is completely immune to risk, we treat your information with the same care we would want extended to our own.
- Encrypted connections (HTTPS) across the entire platform
- Restricted internal access — only what is needed to operate the service
- Payment processing handled entirely by Paystack under their security standards
- Regular review of data handling practices as the platform grows
4. Your choices
You are in control of your information. You can update your onboarding preferences at any time from your dashboard, adjust your message delivery settings, or reach out to request a copy or deletion of your data. If you choose to close your account, we will remove your personal information in accordance with our retention practices. For any privacy-related questions, you can contact us directly.
- Update your preferences and delivery settings from the dashboard
- Request a copy of the personal data we hold about you
- Ask us to delete your account and associated data
- Contact us at any time with questions about how your data is handled